SLOPESTYLE TRANSFERS
Terms & Conditions
“SlopeStyle Transfers” or ‘we’ will refer to the company: Slopestyle Transfers, commercial trading name operated by SARL Cool Runnings and is a French registered company.
Transport License n° 2018/84/0003123. SIRET n° 539 064 162
“Customer” or ‘you’ will be the person that makes the booking for themselves or on behalf of other persons and shall include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.
“Party” shall refer to all persons traveling together in one single booking.
“Passenger(s)” shall refer to a person within a party.
“Operator” shall refer to a third-party business that provides a transport service to you, as arranged by us as its agent.
These terms and conditions of carriage together with any other written information we brought to your attention before your booking was confirmed form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by them.
1. Payments:
a. Payments for transfers must be made in advance and either in full or in part by the customer at SlopeStyle Transfers discretion.
b. Payments are made via a secure link sent via email to the customer.
c. A booking with SlopeStyle Transfers is not confirmed and a contract is not in place unless payment in accordance with the instructions we give you is received.
d. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 4 below will become payable.
2. Bookings:
a. Our agreement becomes binding when we issue a “booking confirmation email”.
b. Where two or more Passengers are included on the same booking, the customer organising the booking shall be liable under these conditions for the entire booking arrangements.
c. It is the customers responsibility to give correct and accurate information in the booking details, including flight times, flight numbers, email address and mobile contact numbers.
d. It is the customers responsibility to ensure these details are correct on the “confirmation email” and inform any applicable operator of any discrepancies. It may not be possible to make changes later so you should notify us of any inaccuracies within ten days of our sending the confirmation out. It may harm your rights if you don’t.
e. Any amendments made to bookings will incur an admin fee of 35.00 euros.
f. SlopeStyle do not verify the flight times/numbers given. It is the customers responsibility to ensure these are correct.
g. It is the customers responsibility to provide the correct accommodation details on the booking. If the driver cannot find the accommodation through lack of customer information, SlopeStyle reserves the right to drop said customer at the resort tourist office after 20 minutes or add a charge for extra services.
h. For transfers requiring a driver to work between midnight and 6am there is a 37.00 euros supplement per vehicle. This includes the time of the driver leaving resort to travel to the airport, train or resort accommodation. This amount can increase if over several hours of unsocial driving is required.
i. For customers requesting the use of the “peage” motorway routes from Geneva, a charge of 30.00 euros per direction will be added to the final cost of the booking. This must be requested at least 48 hours before the scheduled transfer.
j. If customers request a later pickup time from resort, SlopeStyle Transfers will not be held responsible for any delays incurred in late arrival to flight/train/other connection.
k. If customers request a later pickup time from resort, SlopeStyle will not be held responsible for any extra costs incurred related to customers missing flights/trains/other connections.
l. The driver will wait a maximum of 30 minutes at the pickup point before the customer becomes classed as a “no show” and the driver will then leave.
m. All babies and children are classed as a “passenger” and must be included in the number of passengers on the booking.
n. Customers are responsible for knowing the pickup points, as stated on the confirmation email.
o. If customers are arriving on separate flights within in the same booking, ALL flight numbers and arrival times must be stated at the time of booking.
p. Special requests must be advised to us at the time of booking and confirmed to us in writing. Whilst we will try meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled and failure to meet them will not be a breach of contract on our part.
q. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before we issue our confirmation. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.
r. We recommend that you are covered by adequate travel insurance for your arrangements. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available. It is important that the customer is covered for force majeure and winter sports cover. The cover should include protection for missed or cancelled flights, medical assistant including repatriation, loss of baggage or money and cancellation by the client.
s. SlopeStyle Transfers endeavours to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise, and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the transfer that you wish to book before your booking is confirmed. We will not be liable for booking errors which are attributable to you, or which are caused by unavoidable and extraordinary circumstances as defined in clause 8.
3. Cancellations:
a. Customers must request or inform SlopeStyle Transfers of any cancellation by email. No cancellations are taken over the phone.
b. Cancellations should be made 15 days or more before the first transfer in order to receive a full refund, less a 35.00 euros administration fee.
c. Cancellations made less than 15 days, but more than 7 days before the first transfer, will be eligible for a 50% refund, less a 35.00 euros administration fee.
d. No refund will be given if the cancellation is received 7 days or less before you are scheduled to travel.
e. A cancellation applies to the entire booking from the first travel date and includes any further travel dates in the booking. For example, a cancellation made 7 days or less before the first travel date and with the return travel date over 7 days away. In this situation, this date is not treated separately, and no refund will be issued for the whole booking.
f. In the event of a cancelation, SlopeStyle Transfers will refund the customer at its absolute discretion and will not fall liable for bank exchange rates and bank charges.
g. Subject to the other terms in this agreement, if we have to make a significant change to or cancel your booking, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of accepting the changed arrangements or purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
h. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us. Confirmation emails and invoices can be requested by customers should they require evidence of said bookings for travel insurance purposes.
i. Any reimbursement made by SlopeStyle Transfers for the costs of alternative means of transport incurred by the passenger to get to their confirmed destination shall be no more than the cost of getting to that location by taxi.
4. Flight delays, Cancellations and Rescheduling:
a. It is the responsibility of the customer that all information is passed onto the operator regarding their flights is correct. Any change to your destination or pick up location must be done in writing, via email, at least 7 days prior to the date of travel. We cannot guarantee the booking is still secure at this point.
b. In the event of flights being delayed, it is the customers responsibility to inform the operator of the situation and to keep the operator informed as to the amended arrival time. The operator will endeavour to keep informed of flight delays also.
c. If no contact can be made with the customer 60 minutes after the scheduled flight landing time, this will be classed as a “no show”. In this event, the driver will be entitled to leave the airport and the customer will need to book a new transfer.
d. In the event of flights being delayed; drivers are able to wait for 3 hours from your scheduled flight landing time at no extra charge, if scheduling allows. After this there will be a charge of 25.00 euros an hour to cover driver and parking costs. (This may have to be paid in cash to the driver upon arrival.) After the allocated 3 hours it may not be possible for the driver to wait, at this point we will endeavour to meet your travel requirements to the best of our ability. We will try to make arrangements to get you on the next available transfer at no extra cost.
e. If the flight is delayed for any reason and lands later than the scheduled arrival time, the 3 hour wait period no longer applies.
f. If it is not possible to accommodate a new transfer with ourselves, we will ask you to claim through your travel insurance for the cost of a new transfer. The extra charge can be wavered or reduced at SlopeStyle Transfers’ discretion.
g. In the situation that a flight is delayed over 4 hours, SlopeStyle Transfers will consider the flight as cancelled and the customer will be required to book a new transfer at the full price. SlopeStyle Transfers are happy to assist the customer with documents to make an insurance claim.
h. If the flight is cancelled and the customer no longer requires the transfer, our normal cancellation policy applies.
5. Luggage:
a. Customers are limited to one large item of luggage (one luggage bag not exceeding 23kg or a ski/snowboard bag, along with one piece of small/hand luggage.
b. Please ensure ski and snowboard bags are mentioned at the time of booking in order to ensure enough space on the transfer.
c. Any luggage in excess of the above must also be declared at the time of booking. In the event of a client having excess luggage, we reserve the right to charge an excess baggage allowance or refuse to transport the items.
d. Carriage of luggage items and ski/board bags is carried at the customers own risk and SlopeStyle Transfers accept no responsibility for damage or loss while in transit.
e. If your luggage does not arrive on your scheduled flight, or is delayed for any other reason, our drivers will wait for the allocated maximum 3 hour wait period, if appropriate. After this period, the transfer will leave the airport without luggage, and it will be the airport/airlines responsibility to ensure the luggage makes its way to the client in resort.
6. Inside the vehicle:
a. SlopeStyle Transfers reserve the right to refuse to carry any passenger who is thought, for any reason, unfit to travel with SlopeStyle Transfers.
b. Passengers who misuse, mark or soil the interior of a vehicle will be liable to pay a cleaning charge of a minimum of 50.00 euros. This charge is payable immediately to the driver.
c. Passengers are not allowed to take onto the vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks in the vehicles. The consumption of food is not permitted in the vehicle.
d. Smoking is not permitted in the vehicles.
e. If the driver is asked to stop repeatedly, we are not responsible for the time these breaks take and the consequences of missing flights. If unscheduled stops are requested by passengers, SlopeStyle Transfers can charge the customer a 50.00 euros fee for breaking the terms and conditions of carriage agreement.
f. Under no circumstances will SlopeStyle Transfers allow any customer to behave in an abusive or threatening way towards the driver. In this instance, the driver will not transfer the customer or party to said destination and SlopeStyle will not be held liable for any costs incurred due to the cancelled transfer and no refund will be given.
g. All passengers are required to wear a seatbelt in all SlopeStyle vehicles, as dictated by French law.
h. It is the responsibility of the parent or guardian to ensure that all children are fastened into the vehicle correctly.
i. Babies should remain in car seats. It is the parent or guardians’ responsibility to ensure children are fastened into any provided child seats safely and securely and remain in the car seat throughout the entire journey.
j. Car seats provided for transfers are allocated based on the selection made by the customer on the booking form. In the case of a dispute over the suitability of the car seat, SlopeStyle will not be held accountable for the difference of opinion. Therefore, parents are recommended to provide their own baby/child seat to avoid this occurrence.
7. Beyond our control:
Our aim is to always get our clients to their location with minimal discomfort and inconvenience. However, we cannot be held responsible for certain situations beyond our control. These events can include, but are not limited to:
• war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot,
• the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure,
• natural or nuclear disaster, fire, chemical or biological disaster
• adverse weather, sea, ice and river conditions
• Advice from the Foreign Office to avoid or leave a particular country
• Traffic accidents causing delays to the vehicle
• Vehicle breakdowns
• Compliance with requests of the police
• Accidents
• Unforeseen traffic delays
• Unforeseen problems caused by other transfer customers
• Vehicle being held or delayed by a police officer or government official
• Other circumstances that could effect our passenger safety
and all similar events outside our or the operator(s) concerneds control.
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by the above circumstances which we or the operator (s) of the service(s) in question could not avoid even if all reasonable measures had been taken.
8. Our Liability
a. We will carry out your transfer arrangements using reasonable skill and care. We have no liability to you except in cases where it is proved that we have breached that duty and damage to you has been caused.
b. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from: – the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or ‘force majeure’ as defined in clause 8 above.
c. The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is 50 euros per person affected unless a lower limitation applies to your claim under this clause. For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is limited to 200.00 euros per person unless a lower limitation applies to your claim.
d. You must tell us, and any operator concerned about your claim or complaint as set out in clause 10 below.
e. SlopeStyle Transfers shall only be liable for any reasonable and foreseeable losses arising directly out of breach of contract.
9. Miscellaneous:
a. Nothing can affect the customers statutory rights.
b. SlopeStyle Transfers terms and conditions of carriage are governed by French law. If not resolved by mutual agreement, this shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the French courts.
c. Where SlopeStyle Transfers book for travel on services provided by operators other than SlopeStyle Transfers, SlopeStyle Transfers do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services. Copies of the applicable operators’ conditions are available on request from us.
d. In the event of a complaint or difficulty in relation to your transfer booking, please inform us and any applicable operator without undue delay so that we can take steps to assist you or put things right. If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable operator’s ability to investigate your complaint and could affect your rights under our agreement.
Start and finish your holiday in luxurious comfort with reliable and professional private airport transfers
We only offer prestige luxury airport transfers to the French ski resorts include Portes du Soleil, Mont Blanc Massif and Chamonix valley areas. Specialising in Geneva airport ski transfers to the French ski resorts of Courchevel, Méribel and Val Thorens in the 3 Valleys, La Plagne, Les Arcs in Paradiski, La Rosiere, Val d'Isere and Tignes in Espace Killy. Our prices are inclusive of road tolls, parking and up to 2 hours waiting for delayed flights. Prices quoted are in euros. Relax in more comfort and luxury, travel safely with our experienced professional drivers. Simply the best way to travel to your chosen ski destination
We take safety seriously
Full Mercedes optional safety features including Pre-Safe and Driver Assistance Package
Family friendly service
Award winning ISOFIX child seats provided at no extra cost
Complimentary mineral water and snacks
Complimentary premium brand mineral water and light snacks
Luxury interiors as standard
First class airport transfers
French licensed business, fully insured
Licensed by French & Swiss authorities. Fully insured business through MMA Group
Free carriage of ski bags
WiFi & USB fast chargers
Professional English speaking chauffeurs
English speaking chauffeur drivers
Exclusive airport & resort transfers
We specialise in providing exclusive First Class luxury transfer service to and from the airports of Geneva, Lyon, Grenoble and Chambery to and from the Savoie Region ski resorts
Family friendly private transfers
We pride ourselves on offering a more comfortable and luxurious transfer experience for families. We take child safety seriously therefore only using the very best child seat safety technology
Luxury hotel transfers
We can pick you up at any time from your hotel and take you directly to your choice of destination in the comfort of our luxurious Exclusive model Mercedes-Benz V Class
VIP private transport
Uniformed chauffeurs and bespoke VIP Luxury service. We are at your command offering a bespoke VIP transport service with First Class comfort and luxurious interior with ambient lighting
MAKE A BOOKING
Complete the booking form below with details of your journey and a member of our VIP team will be in touch to arrange the details and complete your personal VIP transfer.
For further information or any clarifications, please do not hesitate to contact us either by telephone or email. We promise we shall reply as quickly as possible.
Perhaps your question maybe answered via our FAQ section which provides answers to a range of frequently asked questions.
+33 9 70 01 94 46
info@slopestyletransfers.com
About Us
Our airport transfers link Geneva, Lyon-Saint Exupéry airport, Lyon-Bron Business Terminal, Chambéry airport, Grenoble airports the French alps.
We are a French registered company based near the airport of Chambéry. We operate under a Professional Passenger Transport License issued by Le Ministère chargé des Transports de LYON, RHÔNE-ALPES.
Our Mission is simply to provide a First Class prestige airport transfer service.
Transport License No 2023/84/0002836. SIRET n° 539 064 162
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Contact
Slopestyle Transfers, Val Thorens, France 73440.
Tel: +33 9 70 01 94 46
info@slopestyletransfers.com
© 2024, Slopestyle Transfers, commercial trading name operated by SARL Cool Runnings and is a French
registered company.
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